Policy and made
We are committed to making you fully satisfied with the purchase you have made!
If for some reason you are not satisfied with your order you can exercise your right of withdrawal within fourteen (14) working days from the day you received the products purchased on our site.
The return costs of the return are borne by the customer, therefore the entire amount of the bought garments will be refunded except the shipping cost that will still be paid by the customer.
The products to be made must be delivered to the courier within fourteen (14) working days from the date of their reception.
The products can be returned via shipping by courier of the seller (GLS), or through other shipper decided by the customer but only after contacting us half a mail (firstname.lastname@example.org) and having received our reply.
If you have decided to use the courier of the seller (GLS) the cost of the return shipment is € 8
Conditions for the exercise of the right of withdrawal.
The right of withdrawal is intended to be exercised correctly if the following conditions are entirely respected:
Customer service must be contacted by email, at the email email@example.comIn the most appropriate timing, taking into consideration that within fourteen (14) working days from the reception of the order, the delivery of the return to the courier must take place.
The return will be accepted only if it respects the following parameters:
- the products must not have been used, worn, washed or damaged;
- the identification card must still be attached to the products;
- the exchange/rendition form provided inside the box must be duly completed and inserted inside the package;
- The products must be returned in their original packaging, which must be received by the intact seller. So the shipment of the return must take place according to suitable procedures and with suitable means to protect the products and the box with which the package was received.
- the rendered products must be sent to the seller in one shipment otherwise it reserves the right not to accept garments of the same order, rendered and sent at different times;
- The products rendered must be delivered to the courier no more than fourteen (14) working days starting from the date on which you received the products.
The possibility of withdrawing the garments is excluded if the garment has been customized or made "to measure" under the customer's request
If you have respected all the required conditions, the seller will refund you the price of the products purchased,remaining on the customer the shipping costs at the time of purchase (if present) and the return if you have chosen the shipment made with the seller shipping (GLS) as an option
3. Times and reimbursement methods
After receiving your return and checking that all the requirements have been respected, the seller will proceed with the refund in the shortest possible time, and in any case within fourteen (14) working days from receipt of the package. Then you will receive an email of confirmation of acceptance of the return with confirmation of the reimbursement.
The actual time for the re -credited or the return of the sums paid for for the purchase of the products depends on the payment methods used:
1. TOConscious with credit/debt card: the reimbursement time depends on the credit/debt card management company, but normally takes place within two account extracts.
2. Purchase via PayPal: the refund will be made on your PayPal account and will be immediately visible. The actual reimbursement on the credit card on your PayPal account depends on the institution that issued the card.
3. Purchase via Klarna: the refund will normally be made from 2 to 5 working days on the credit or debt card with which it has been registered. The refund will give rise to a return of the amount you have already paid.